Terms of Service
Last Updated: April 22, 2025
These Terms of Service are between CompareABill.ai Inc. (“Company”, “our”, “we” or “us”) and you (you” or “your”). We offer an AI powered cost management solution (the “Platform”). Our website is located at https://compareabill.ai/ (“Website”). The Website together with the Platform and related services shall be referred to herein as the “Services”.
The terms “User”, “you” or “your” refer to: (i) visitors to the Website; or (ii) registered users of the Platform or their organizations (as applicable).
By using the Services, you acknowledge that you have read and understood these Terms of Service (“Terms”), which constitute a binding legal agreement between you and Company and shall be effective as of the date of your acceptance of these Terms. If you do not accept these Terms, then do not use the Services.
Please note that the collection, use and disclosure of your personally identifiable information (“Personal Information”) will be governed by our Privacy Policy located at [Insert Link] (“Privacy Policy”). By using the Services, you consent to our collection, use, and disclosure of Personal Information and other data as outlined therein.
The Company may revise these Terms at any time and at Company’s sole discretion. Any non-material change to these Terms will become effective on the date the change is posted. Any material changes to these Terms will be effective: (i) immediately if you are a new User; and (ii) if you are an existing User, upon the earlier of (a) thirty (30) days after notice is provided of such changes, which notice may be provided through email or through the Services, or (b) your acceptance of the updated Terms.
1. The Services.
1.1 Access to the Services. Subject to compliance with these Terms, you are provided with a limited, non-exclusive, non-assignable, royalty-free right: (i) to access and use the Website; and (ii) where you or your organization, as applicable, purchase a subscription to the Platform (“Subscription”), to access and use the Platform in accordance with any User guides and manuals provided by Company (“Documentation”) during the term of your Subscription.
1.2 Modification of the Services. Company may update the Services with new capabilities or offerings or replace and/or discontinue some of the capabilities. You acknowledge and agree that some of the features and capabilities may be experimental and/or offered in limited versions or limited locations. In addition, the Company may at any time, in its sole discretion, add or remove supported features and/or capabilities from the Services.
1.3 Availability. Company will make commercially reasonable efforts to have the Services materially available. Notwithstanding the foregoing, the Company does not warrant or guarantee that the Services will operate without disruption or interruption, or that it will be immune from any unauthorized access or will otherwise be error-free. Information sent or received over the internet is generally insecure and Company cannot and does not make any representation or warranty concerning security of any communication to or from the Services or any representation or warranty regarding the interception by third parties of personal or other information.
1.4 Third-Party Services. The Services may integrate with third party services or rely on artificial intelligence (“AI”) technologies powered by machine learning and third-party platforms and services (including, without limitation, third-party AI technologies (“AI Services”) that are not owned or controlled by Company (collectively, “Third-Party Services”). You acknowledge that the use and enabling (as applicable) of any such Third-Party Services will be subject to any terms which govern and/or apply to such Third-Party Services. You acknowledge that we are not responsible for the products and services provided by any Third-Party Services, and that the Company is not the author or owner of any Third-Party Services and makes no warranties or representations, express or implied, as to the quality, capabilities, operations, performance, or suitability of Third-Party Services.
2. Use of the Service.
2.1. User Eligibility. You must be at least eighteen (18) years of age to use the Services. By using the Services and agreeing to these Terms, you represent and warrant to us: (i) that you are at least eighteen (18) years of age; or (ii) that you are the legal guardian of the User under the age of eighteen (18) and both you and the User have read and agreed to these Terms and approved of the User’s continued use of the Services subject to these Terms; (iii) that you have not previously been suspended or removed from the Services; and (iv) that your use of the Services is in compliance with any and all applicable laws and regulations.
2.2. Account Registration. To use the Platform, you must register and open an account via an invitation email, or as otherwise directed by Company (“Account”). You agree to provide accurate, current, and complete Account registration information requested by any Account registration forms (“Registration Data”), including but not limited to your name, organization name, e-mail, and password.
2.3. Account Security. You are responsible for maintaining the confidentiality of your Registration Data and for all activities that occur under your Account. You agree not to disclose your Account credentials to any third party. If you think the security of your Account or Registration Data has been compromised, please contact us immediately. In the event of a dispute regarding the Account owner, we reserve the right to request documentation to determine Account ownership. If we are unable to reasonably determine the rightful Account owner, the Company reserves the right to temporarily disable an Account until resolution has been determined.
2.4. Your Responsibilities. You shall: (i) have sole responsibility for obtaining all consents and third-party licenses, and providing all necessary notices in accordance with applicable laws to ensure any data uploaded onto the Services (“Services Data”) can be shared with Company and used by Company as contemplated herein; (ii) have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all Services Data; (iii) use commercially reasonable efforts to prevent unauthorized access to, or use of, the Services, and notify Company promptly of any such unauthorized access or use; and (iv) comply with all applicable laws in using the Services.
2.5. Use Guidelines. You shall not: (i) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Services available to any third party; (ii) use the Services to send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (iii) use the Services to send or store viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs (“Malicious Code”); (iv) interfere with or disrupt the integrity or performance of the Services or the data contained therein; (v) attempt to gain unauthorized access to the Services or its related systems or networks; (vi) upload, make available, or otherwise transmit any Services Data via the Services which results in a violation of a third party’s rights under applicable laws or that: (a) constitutes unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation; (b) infringes any patent, trade-mark, trade secret, copyright, publicity, or other proprietary or privacy rights of any party; (c) is misleading, contains sexually explicit content, unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, racially, ethnically or otherwise objectionable; (d) or contains any Malicious Code; or (vii) use any other measures in an attempt to mislead Company or Company’s other customers, or otherwise take advantage of the Services.
3. Termination
3.1. Termination by Company. Company may, under certain circumstances and without prior notice, immediately terminate your ability to access or receive the Services (as applicable) or portions thereof. Cause for such termination may include, but not be limited to: (a) breaches or violations of these Terms or any Additional Terms that you may have entered into; (b) requests by law enforcement or other government agencies; (c) a request by the Account owner; (d) discontinuance or material modification to the Services (or any part thereof); (e) unexpected technical, security, or legal issues or problems; (f) actual or suspected participation by you, directly or indirectly, in fraudulent or illegal activities; or (g) verbal, physical, written, or other abuse (including threats of abuse or retribution) of any Company employee, member, or officer. You acknowledge and agree that all terminations may be made by Company in its sole discretion and that Company shall not be liable to you or any third party for any termination of your access to the Services or for the removal of any Services Data. Any termination of these Terms by Company shall be in addition to any and all other rights and remedies that Company may have.
3.2. Result of Termination. Upon termination, the permissions, rights, and licenses granted to you under these Terms shall terminate. Termination may cause the loss and/or availability of content, features, or capacity of your Account. To the extent Services Data is in the Company’s possession, custody, or control, Company will perform such deletion subject to the retention policy in our Privacy Policy, and upon your request, we will certify the same in writing. The following provisions shall survive termination: 3.2, 4, 5, and 6-9.
4. Intellectual Property Rights; License
4.1. Company Intellectual Property. Any proprietary and intellectual property rights in and to the Services, including any content thereon, such as logos, graphics, icons, images, as well as the selection, assembly and arrangement thereof and related materials, Company’s trademarks, trade names, copyrightable materials, designs, “look and feel,” all whether or not registered and/or capable of being registered (“Content”), are the property of Company and/or its licensors and are subject to copyright and other intellectual property rights under applicable laws. You acknowledge and agree that you have no right, license, or authorization with respect to the Services or any of the technology underlying the Services except as expressly set forth in these Terms. The Services are licensed to you and not sold. Except as expressly stated herein, nothing in these Terms gives you the right to use Content without the Company’s prior written consent.
4.2. Use Restrictions. You may not and you shall not permit any person, and/or any third party to: (a) modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Services or Content except to the extent that enforcement is prohibited by applicable law notwithstanding a contractual provision to the contrary; (b) circumvent any User limits or other timing or use restrictions that are built into the Services; (c) remove any Content or other proprietary notices, labels, or marks from the Services; (d) frame or mirror any content forming part of the Services; or (e) access the Services in order to (i) build a competitive product or service or (ii) copy any ideas, features, or functions of the Services.
4.3. Services Data. As between Company and you, you retain all rights, title, and interest in all your Services Data, including all intellectual property rights therein. Company shall not access Accounts, including Services Data, except to respond to service or technical problems, at your request or as necessary for the operation of the Services or billing. You hereby grant Company a non-exclusive, non-transferable, irrevocable, worldwide, royalty-free, fully paid-up license to use and otherwise exploit the Services Data as reasonably required to provide and improve the Services (including, without limitation, to generate Aggregated Statistics) and meet its obligations under these Terms.
4.4. Aggregated Statistics. Company may create aggregated and anonymized statistical analytics arising from your interaction with and use of the Services (“Aggregated Statistics”) for benchmarking purposes, producing reports related to the usage of the Services, and improving the Services. Aggregated Statistics shall not include any underlying Services Data, nor shall they otherwise be capable of referencing back to an identifiable individual. As between you and Company, Company shall own all rights to such Aggregated Statistics free from encumbrance.
5. Confidentiality.
5.1. Definition of Confidential Information. “Confidential Information” means all confidential and proprietary information of a party (“Disclosing Party”) disclosed to the other party (“Receiving Party”) in connection with the Services, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure, including but not limited to business and marketing plans, know-how, technology, technical and financial information, product designs, and business processes. Confidential Information shall not include any information that: (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party; (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (iii) was independently developed by the Receiving Party without breach of any obligation owed to the Disclosing Party; or (iv) is received from a third party without breach of any obligation owed to the Disclosing Party.
5.2. Confidentiality; Protection. The Receiving Party shall not disclose or use any Confidential Information of the Disclosing Party for any purpose outside the scope of these Terms, except with Disclosing Party’s prior written permission. The Receiving Party agrees to protect the Confidential Information of Disclosing Party in the same manner that it protects its own Confidential Information (but in no event using less than reasonable care).
5.3. Compelled Disclosure. If the Receiving Party is compelled by law to disclose Confidential Information of the Disclosing Party, it shall provide the Disclosing Party with prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance if the Disclosing Party wishes to contest the disclosure.
5.4. Remedies. If the Receiving Party discloses or uses (or threatens to disclose or use) any Confidential Information of the Disclosing Party in breach of these Terms, the Disclosing Party shall have the right, in addition to any other remedies available to it, to seek injunctive relief to enjoin such acts, it being specifically acknowledged by the parties that any other available remedies may be inadequate.
6. Disclaimers and Warranties.
6.1. Warranties. You warrant that: (i) you have the legal power to enter into and accept these Terms; and (ii) you have all rights and licenses necessary to perform your obligations hereunder and grant the licenses contemplated hereunder.
6.2. DISCLAIMER. COMPANY MAKES NO REPRESENTATIONS AND PROVIDES NO WARRANTIES OR CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS, INCLUDING ANY REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY, TITLE, NON-INFRINGEMENT, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE AND ACKNOWLEDGE THAT THE USE OF THE SERVICES IS ENTIRELY, OR OTHERWISE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AT YOUR OWN RISK. UNDER NO CIRCUMSTANCES WILL COMPANY BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM USE OF OR RELIANCE ON THE SERVICES, OR HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.
6.3. AI Services. You agree that you are prohibited from using AI Services in certain prohibited manners, which include, but are not limited to, bypassing filters or otherwise making an AI Service perform unanticipated actions, exposing any information used in an AI Services’ training data, overriding the privacy or security controls in an AI Service, creating or exacerbating biases in an AI Service, or otherwise negatively impacting an AI Services’ safeguards or extracting personal information in the course of using an AI Service.
6.4. Outputs. AI Services use machine learning models that generate predictions based on patterns in data. Given the probabilistic nature of machine learning, you should evaluate the accuracy of any output generated by AI Services arising out of your use of the Services (“Output”) as appropriate for their use case, including by manually reviewing the Output. You shall be solely responsible for all decisions made, advice given, actions taken, and failures to act based on use of Outputs. The Company does not represent or warrant that Outputs: (i) will be accurate or applicable for your desired use; or (ii) will be unique to you.
7. Indemnification.
7.1. Indemnification of Company. You shall defend, indemnify and hold Company and its subsidiaries, affiliates, officers, agents, and employees (“Company Parties”) harmless against any and all claims, actions, allegations, damages, losses, liabilities and expenses (of whatever form or nature, including, without limitation, attorneys’ fees and expenses and all costs of litigation), whether direct or indirect, that Company Parties may sustain as a result of any acts, errors or omissions by you including but not limited to: (i) breach of any of the provisions of these Terms; (ii) negligence or other tortious conduct, or willful misconduct; (iii) breach of a third party’s intellectual property rights or rights under privacy laws; or (iv) any claims arising in connection with Services Data or Third-Party Services.
8. LIMITATION OF LIABILITY
8.1. Exclusion of Consequential and Related Damages. IN NO EVENT SHALL COMPANY OR ANY OF THE COMPANY PARTIES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM OR ARISING OUT OF THE SERVICES, USE OR INABILITY TO USE THE SERVICES, FAILURE OF THE SERVICES TO PERFORM AS EXPECTED, LOSS OF GOODWILL, LOSS OF DATA OR PROFITS, THE PERFORMANCE OR FAILURE OF COMPANY TO PERFORM UNDER THESE TERMS, AND ANY OTHER ACT OR OMISSION OF COMPANY BY ANY OTHER CAUSE WHATSOEVER, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM THE CONDUCT OF ANY USERS OF THE SERVICES.
8.2. Limitation of Liability. IN NO EVENT SHALL COMPANY PARTY’S LIABILITY HEREUNDER SHALL EXCEED THE FEES PAID BY YOU TO COMPANY DURING THE TWELVE (12) MONTHS PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH THE CAUSE OF ACTION AROSE, AND IF NO FEES WERE CHARGED, THEN LIABILITY SHALL NOT EXCEED $1,000.00 CAD.
9. General
9.1. Governing Law and Jurisdiction. Any claim relating to the Services or these Terms will be governed by and interpreted in accordance with the laws of the Province of Ontario, Canada, without reference to its conflict-of-laws principles. Any dispute arising out of your use of the Services or these Terms will be brought in, and you hereby consent to the exclusive jurisdiction and venue in, the competent courts of Ottawa, Ontario, Canada.
9.2. Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, Company may assign these Terms in their entirety, without your consent, to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all its business, shares, or assets.
9.3. Severability. If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provision.
9.4. No Waiver. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default.
9.5. Force Majeure. Except for any obligation for the payment of fees, neither party shall be responsible for its failure to perform its obligations under these Terms to the extent due to unforeseen circumstances or causes beyond its control, including but not limited to acts of God, wars, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, or strikes, epidemics, computer, telecommunications, Internet service provider or hosting facility failures or delays involving hardware, software or power systems not within a party’s possession or reasonable control, provided that such party gives the other party prompt written notice of the failure to perform and the reason therefore and uses its reasonable efforts to limit the resulting delay in its performance.
9.6. Marketing and Publicity Rights. You agree that CompareABill.ai Inc. may use your organization’s name and corporate logo for the limited purpose of identifying you as a customer in its marketing and promotional materials. This includes, but is not limited to, use on the Website, in case studies, slide decks, pitch materials, and other promotional content. Such use shall be limited to a descriptive and non-disparaging manner and shall comply with any reasonable brand guidelines you provide in writing. If you wish to revoke this permission, you may do so by providing written notice to CompareABill.ai Inc., at which point CompareABill.ai Inc. will cease using your name and logo in any new marketing materials within a commercially reasonable period.
9.7. Entire Agreement. These Terms, including our Privacy Policy, any applicable Additional Terms, constitute the final, complete, and exclusive agreement between the parties with respect to the subject matter hereof, and supersedes any prior or contemporaneous agreement, proposal, or representation (whether written or oral) concerning its subject matter.
9.8. Notices. Company may give notice to you by means of: (i) a general notice in your Account, effective the following business day after enacting the notice; or (ii) by electronic mail to your e-mail address on record in your Account, effective the following business day. You may give notice to the Company by e-mail to [insert email address with attention to], with such notice shall be deemed given the following business day after sending the e-mail. All notices shall be in writing.